Privacy Policy

This official Privacy Policy of CALPAK Travel Outlet, website domain berkley-fishingmalls.com, is formulated in accordance with international e-commerce data security and personal privacy protection standards, aiming to standardize the collection, use, storage, protection, sharing and management of user personal information during the operation of our e-commerce platform. This policy applies to all users who browse the website, register accounts, place orders for consumption, consult customer services, and participate in platform interactive activities on CALPAK Travel Outlet. As a global professional e-commerce platform focusing on discounted CALPAK-inspired travel essentials sales, we attach great importance to the personal privacy and data security of every user, and have established a complete set of standardized privacy protection systems to ensure that all user personal information is protected in strict accordance with international specifications. For any privacy consultation, information protection demands, data authorization cancellation, and privacy problem feedback, users can contact our official dedicated email press@berkley-fishingmalls.com at any time, and our professional privacy protection team will provide exclusive and professional services for you.
1. Scope of User Information Collection
In order to provide users with complete, efficient and standardized e-commerce shopping services, CALPAK Travel Outlet will only collect necessary and compliant user personal information, and will never collect irrelevant, excessive or sensitive private information without user authorization. The user information we collect is divided into three core categories: basic registration information, order transaction information, and website browsing and interactive information, all of which are used to support the normal operation of platform services and optimize user shopping experience.
First, basic account registration information. When users register a platform account, log in to the website, and complete real-name verification (if needed), we will collect basic information such as user account name, login password, email address, and user nickname. This information is mainly used to complete user identity authentication, ensure the security of account login, facilitate users to manage personal order records, shopping preferences, and personal center information, and provide exclusive personalized service for users.
Second, order transaction and logistics information. When users place orders and complete payment transactions on the platform, we will collect order number, purchased product information, order amount, payment method, payment record, recipient name, delivery address, contact phone number, and logistics receipt information. This information is the necessary basis for us to complete order processing, product shipment, global logistics distribution, after-sales return and refund services, and is only used for the performance of platform transaction contracts and after-sales service guarantee.
Third, website browsing and interactive information. During users’ browsing on the website, we will automatically collect non-identifiable browsing data including website access time, page browsing track, product browsing preferences, operation click records, and device access information (such as device model, browser type, access IP address). This information is used to analyze user shopping preferences, optimize website page layout, improve product display effect, upgrade platform service functions, and provide users with more accurate product recommendation and service experience optimization. All collected browsing information will be desensitized and processed anonymously, which cannot be used to locate individual user identity independently.
We promise that we will never actively collect user sensitive private information including identity certificate detailed information, personal asset detailed information, private location real-time information, and private communication content. All information collection behaviors are based on user active provision or legitimate automatic collection of platform services, and fully comply with international privacy protection norms. Users can consult the detailed information collection scope and rules via the official email press@berkley-fishingmalls.com.
2. Purpose and Standard of Information Use
All user personal information collected by CALPAK Travel Outlet will only be used for legitimate, necessary and disclosed service purposes, and we will never use user information for unauthorized, undisclosed or illegal purposes. The core purposes of user information use include the following six aspects, all of which are based on the basic service needs of e-commerce platform operation and user shopping experience protection.
First, complete user identity authentication and account management. We use user registration information to verify user identity, ensure the security of platform account login, prevent illegal account login and malicious operation, and facilitate users to independently manage personal accounts, order records, and personal preference settings.
Second, complete order transaction and logistics distribution services. We use user order information and delivery information to complete order review, product shipment, global logistics arrangement, order tracking, and door-to-door delivery, ensure the smooth completion of each user’s shopping transaction, and provide accurate logistics distribution services.
Third, provide standardized after-sales service support. We use user transaction records and order information to complete after-sales return application review, refund processing, order problem investigation, and customer service consultation reply, ensure that every user’s after-sales demand can be accurately responded to and efficiently processed, and protect users’ shopping after-sales rights and interests.
Fourth, optimize platform functions and user experience. We analyze user browsing data and shopping preference data, optimize website page structure, product classification display, and service process, continuously upgrade platform operation functions, adjust product recommendation strategies, and provide users with more convenient, smooth and personalized shopping service experience.
Fifth, ensure platform operation security and risk prevention. We use user access device information and operation records to monitor platform operation risks, prevent illegal brushing orders, malicious fraud, account theft and other abnormal behaviors, maintain the safe and stable operation of the platform, and protect the transaction security and information security of all users.
Sixth, respond to user service consultation and demand feedback. We use user contact information to reply to user email consultation, service demand feedback, and problem complaint handling, timely transmit platform service updates, preferential activity information, and order progress notification, and maintain smooth communication with users.
All information use behaviors are within the scope of user authorization and policy disclosure. We will never use user personal information for commercial promotion, illegal marketing, information leakage and other unauthorized purposes. For any doubts about information use rules, users can send emails to press@berkley-fishingmalls.com for detailed consultation.
3. Information Storage, Encryption and Security Protection Measures
CALPAK Travel Outlet attaches top priority to user information security, and has built a full-link, multi-dimensional user information security protection system covering information collection, storage, use, transmission and elimination. All user personal information is stored in the platform’s official encrypted server, with professional firewall protection, data encryption technology and access permission management mechanism to ensure that user information will not be leaked, stolen, tampered with or lost.
In terms of data storage, we adopt high-standard asymmetric encryption technology to encrypt all user sensitive information such as account passwords, contact information and transaction information. The server has automatic data backup and disaster recovery functions to prevent data loss caused by equipment failure or accidental events. All user data storage has standardized time limit rules: after the user cancels the account or the transaction is completely closed and the after-sales guarantee period ends, we will automatically clean up and eliminate the user’s personal transaction information and interactive information, and only retain the necessary operation log data for compliance verification.
In terms of access management, we set hierarchical access permissions for platform internal staff. Only special authorized operation and customer service personnel can access user information within the scope of job responsibilities, and all information access behaviors have real-time log records and traceability management. Internal staff are prohibited from arbitrarily querying, downloading, transmitting and using user information beyond their duties, and we have formulated strict internal punishment mechanisms for information security violations.
In terms of information transmission, all data transmission between the website and user terminals adopts encrypted transmission channels to prevent data interception and leakage during network transmission. For user payment information, we fully cooperate with formal third-party payment institutions, and all payment data is independently protected by payment institutions, and the platform will not store user payment password and bank card core information, which fully ensures the security of user payment data.
We regularly carry out platform information security detection, system vulnerability scanning and security system upgrade, continuously optimize information protection technical means, and respond to the latest network security risks in a timely manner. Users can consult our information security protection system and technical specifications via the official email press@berkley-fishingmalls.com at any time.
4. Information Sharing, Disclosure and Third-Party Cooperation Rules
CALPAK Travel Outlet strictly abides by the principle of non-disclosure of user personal information, and promises that we will not sell, rent, transfer or publicly disclose user personal information to any unauthorized third parties without the explicit authorization of users. The only scenarios where user information may be shared are limited to legitimate service cooperation and legal compliance requirements, and all sharing behaviors will strictly protect user privacy security.
In the process of platform operation, we will cooperate with formal third-party service providers including logistics distribution service providers, payment service institutions, website operation and maintenance service providers, and data analysis service providers. For the third-party institutions that need to obtain user information to complete service cooperation, we will only provide the minimum necessary information, and sign strict privacy confidentiality agreements with all cooperative third parties to restrict their use and protection of user information. All third parties are prohibited from using user information for service cooperation beyond the scope of cooperation, and we will supervise the whole process of third-party information use.
We will not disclose user personal information to the public and irrelevant third parties actively. If we need to disclose user information in accordance with legal provisions, judicial investigation, administrative law enforcement and other official compliance requirements, we will disclose the information in strict accordance with legal procedures and within the scope required by law, and try our best to desensitize and protect user information.
For any user information sharing and disclosure behaviors, users can initiate consultation and supervision via the official email press@berkley-fishingmalls.com. We will actively feedback the third-party cooperation information and information sharing scope to users, and accept user supervision all the time.
5. User Privacy Rights & Personal Information Management
All users of CALPAK Travel Outlet have complete and independent personal privacy rights, including information query right, modification right, deletion right, authorization cancellation right, and privacy complaint right. Users can independently manage their personal information and privacy settings through the platform account personal center, and can also apply for manual processing through our official email.
Users have the right to query their personal registration information, order transaction records, browsing track records and other personal data stored on the platform at any time; have the right to modify and update personal account information, recipient information and contact information; have the right to apply for deleting unnecessary personal interactive data and browsing records; have the right to cancel the authorization of platform information collection and use (note: the cancellation of partial authorization may affect the normal use of platform shopping services).
If users find that their personal information is leaked, illegally used or improperly processed during the use of the platform, they can feedback and complain via press@berkley-fishingmalls.com at the first time. Our privacy protection team will launch a special investigation within 24 hours, verify the problem and take remedial measures in a timely manner, and give users a clear processing result and solution.
We fully respect and protect users’ independent choice of privacy. All information collection and use behaviors are based on user voluntary authorization. Users can adjust privacy authorization settings according to their personal wishes, and we will fully respect and implement users’ privacy management demands.
6. Policy Update & Notification Mechanism
CALPAK Travel Outlet reserves the right to update and optimize this Privacy Policy in a timely manner according to platform operation adjustment, international e-commerce privacy standard upgrade and service iteration needs. When the policy content is adjusted and updated, we will publish the latest policy content on the official website page in a timely manner, and mark the update content to facilitate users to view and understand.
The updated privacy policy will take effect immediately after being published on the official website. Users’ continued browsing, registration and shopping on the platform will be deemed as recognition and acceptance of the latest privacy policy terms. We suggest that users regularly check the official website privacy policy content to understand the latest privacy protection rules. If users have objections to the updated policy content, they can feedback via the official email press@berkley-fishingmalls.com, and we will fully communicate and coordinate with users.
In conclusion, CALPAK Travel Outlet always takes user privacy protection and data security as the basic bottom line of platform operation, adheres to standardized, transparent and compliant information management rules, and builds a safe and reliable network shopping environment for global users. We will continuously optimize the privacy protection system, upgrade information security technical capabilities, and fully protect every user’s personal privacy and data security rights and interests in the whole process.